FAQ

FREQUENTLY ASKED QUESTIONS

Do I need a referral from a GP?

  • No, you do not need a GP referral to see a Counsellor. You can just contact us to make an appointment.

How much is a Counselling session?

  • The cost of a one hour session is $100, or $85 (concession – health care card, pension, etc).
  • The first appointment is normally an extended session (one and a half hours) – $140 ($125 for concession).
  • Private health insurance rebates are available (see below).

Can I get a rebate for Private Health Insurance?

  • Yes, Listen and Care Counselling is registered with Medibank, Bupa, AHM and Police Health. Clients with extras cover can apply for a rebate through their Health Insurance provider by providing their Counselling receipt.

I have a Mental Health plan from my GP. Do you bulk bill?

  • No, at this time Counsellors are not included in the Medicare Rebate Scheme and cannot offer bulk billing. 
  • Our fees are comparable to the Gap fee for other allied health services.

Do you provide counselling services for NDIS clients?

  • Yes. Chris is able to provide counselling services to Plan-managed and Self-managed NDIS clients under the category “Therapeutic Supports”.

What happens if I can’t attend in person?

  •  Counselling sessions are available by telephone, or video (Zoom).
  • There are also two locations for in-person sessions – Beaumaris or Moorabbin.

 How can I pay for my session?

  • Your first session needs to be paid in advance, either on-line via Stripe, or by direct credit (contact us for Banking details).
  • For the second appointment you can pay by EFTPOS, Mastercard or Visa on the day (using a Square reader). 

Do I need to complete some forms before my first counselling session?

  • Yes. Chris will email the forms to you for signing before the first session, or you can complete them on the day.

Are counsellors covered by insurance?

  • Yes, Chris has a current Public Liability and Indemnity Insurance Certificate.

Does my counsellor have a National Police Check and Working with Children Check?

  • Yes.